Refund policy

Refund and return policy

To ensure your request is processed expeditiously, you are required to:  

      • package your products safely for protection during transit;
      • clearly mark your return reference number (to be provided by Olebo Trading) on the outside of the parcel; and
      • Include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its rejection.

To start a return, you can contact us at olebotrading@gmail.com.

1. Unwanted products

1.1 Subject to clause 1.2, you can return an unwanted product, provided:

      • it is undamaged and unused, with the original labels/stickers still attached.
      • it is in the original packaging, which must be undamaged and in its original condition.
      • it is not missing any accessories or parts; and
      • You log a return via email within 14 days of delivery to you.

1.2 The following products may not be returned:

      • a product that has been personalized for you or made to your specifications.

1.3 The unwanted product must be returned, at your cost, to the following address:

Olebo Trading

21 Nyala Street

Fauna

Bloemfontein

9301

 

1.4 Once we have inspected the product, we will refund you the purchase price within 10 days of the return.

Not what you ordered?

1.7 If the incorrect product is delivered to you or it is not as described on the Website, please notify us, and we will collect the product from you at no charge within the Republic of South Africa. If the product is missing any accessories or parts, you will need to follow the process set out in section 2 below.
1.8 Once we have inspected the product and validated your return, we will at your choice either deliver the correct product to you as soon as possible (if available) or refund the purchase price within 10 days of the return.

2. Products damaged on delivery

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 30 days of such delivery / collection via email.

Send the product to us at your own cost. Once we have inspected the product and validated your return, we will, at your choice, replace the product as soon as possible (if we have the same product in stock) or refund you.

3. Defective products

We do our best to ensure that our products are of high quality, in good working order, and without defects.

A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. The following will NOT be regarded as defects and will not entitle you to a return under this section 3:

      • faults resulting from normal wear and tear;
      • damage arising from negligence, user abuse, or incorrect usage of the product (whether intentional or accidental);
      • damage arising from alterations to the product;
      • Where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you.

4. Standard Warranty

If you received a product that is defective or otherwise of poor quality (save for direct warranty products discussed below), please notify us within 30 days of the date of delivery/collection of the product.

You can do so via email, and you will send the product to us at your own cost. Once we have inspected the product and validated your return, we will, at your choice, replace the product if we have the same product in stock to use as a replacement or refund you. If the replacement takes longer than 21 days, we will contact you to determine if you would prefer a refund.

Unfortunately, we cannot accept returns after a 30-day period.

7. Charges and refunds

In the event a product is returned without all of the accessories and parts that were sold with that product, Olebo Trading is entitled to (subject to applicable law) refuse the return, or only to replace the item that was returned, or to estimate the value of the missing accessories and parts and to refund in respect of the returned item only.

If you return a product that does not comply with this policy, you may be liable for the cost of having the product returned to you.

Please note that refunds will be made in accordance with the payment method that you originally used—i.e., payment by credit card will be refunded to the same credit card, payment by instant EFT will be refunded to your nominated bank account, and cash payments will be returned in cash.